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call centre nuisance calls

How Should You Avoid Nuisance Calls?

Sky News recently reported that unwanted nuisance calls and texts have risen to around two million per day, according to government...

Why your calls should be recorded for training purposes

Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business...

Have you protected your business against telephone fraud?

Businesses across the UK are falling victim to telephone fraud and PBX hacking, which is estimated to cost companies £1bn a year; and...

new office build

How to avoid internet nightmares in your new build development

Ian Hilton, director of Lancashire-based telecoms company Tech Advance, has been putting out a warning to any businesses moving into or...

Businesses – Don’t Forget To Talk, It Could Cost You!

Despite a meteoric rise in text-based communication, which has now surpassed verbal interactions, businesses are being advised to...