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office disputesHow can you reduce the impact?

How can you reduce the impact of office disputes?

Director of Lancashire based telecoms company Tech Advance, Ian Hilton, believes office disputes that could potentially disrupt the working...

Why your calls should be recorded for training purposes

Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business...

communications management

Communications Management – What You Need to Know

Communications management, including call reporting/logging, is not a new concept, but Ian Hilton, director of Lancashire-based telecoms...