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office disputesHow can you reduce the impact?

How can you reduce the impact of office disputes?

Director of Lancashire based telecoms company Tech Advance, Ian Hilton, believes office disputes that could potentially disrupt the working...

Why your calls should be recorded for training purposes

Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business...

Have you protected your business against telephone fraud?

Businesses across the UK are falling victim to telephone fraud and PBX hacking, which is estimated to cost companies £1bn a year; and...

new office build

How to avoid internet nightmares in your new build development

Ian Hilton, director of Lancashire-based telecoms company Tech Advance, has been putting out a warning to any businesses moving into or...

communications management

Communications Management – What You Need to Know

Communications management, including call reporting/logging, is not a new concept, but Ian Hilton, director of Lancashire-based telecoms...