Tag: customer experience, disabilities, Disability, disability access, disability awareness, disability provision, disability provisioning, disabled rights, Equality, FLOMP, FLOMP Bristol, hospitality, Huw Chance, inclusivity, Purple Pound, retail, User experience, UX
Access Provision: Do You Really Cater For All Disabilities?
Businesses like to think of themselves as customer-focused. But when it comes to provisions for people with disabilities, in practical...
Is Lack of Access Constraining the Purple Pound?
Consumer power can be a powerful force for change, particularly in an era of social media. When it comes to advocacy for disabled rights,...
Inhospitality: Are Bars and Restaurants Failing the Disabled?
What is the duty of care that bars and restaurants have to their customers who have disabilities? Many bars and restaurants are unable to...
